FAQS

MY ORDER

1. Has my order been placed?

We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this email to be sent.
Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that will let you trace your parcel.

If you wish to cancel your order, contact our customer service department as soon as possible. Please give us a call for faster handling time.



In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we cannot guarantee that we can cancel your order.

If you want to become a corporate customer with us, please send an email to info@buza.company and we will assist you further.

DELIVERY

What are your delivery time and fees?

We offer fast shipping worldwide! We have provided delivery details for 50+ countries below. If you don't find your country in the list, you can still find shipping options, costs, and times in the checkout page. And of course, you can always contact our customer service if you have further questions.

If you want to change your shipping address, please contact our customer service as soon as possible. In order to keep our fast delivery times, your order is processed as soon as it has entered our system. Once your order has been processed, we cannot make any changes. We can therefore not guarantee that we will be able to make the change for you.

We work with leading shipping suppliers to enable fast deliveries from our warehouse to your home. However, there are sometimes delays, if this happen you are more than welcome to contact our customer service for help.

If you have not received your order within the promised time frame, please contact our customer service so we can resolve the issue for you. Please note that a missing parcel claim must be reported to us within 30 days from the day that you placed the order.

PAYMENT

I’m having an issue with paying at checkout.

If you experience problems with ordering on our website, it may be because you are trying to pay with a card issuer or payment method that we currently do not support. If none of these are applicable, please check with your bank to make sure your card supports international purchases.



If you have further problems, please contact our customer service.

Claim

How do I make a claim on a product?

Sometimes a product does not meet the quality expected. In these cases, we will of course, help you to make a claim. Follow the steps below and complete your claim with the correct information so that we can handle your case right away. Please submit the claim via our web form on the customer service page.

RETURNS & EXCHANGE

How do I make a return?

Returns can be made within 30 days of placing your order.


All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.

It is possible to send multiple orders in the same parcel. Just make sure that you include a note with the order numbers that you are returning.

How long are promotions/ offers vaild?

You can find information about promotions and offers in our ads, newsletters and at our website.

Product and price information is provided with reservations for typographical errors, change of price, inventory, any incorrectly stated product descriptions / technical specifications and for items out of stock.
 

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