FAQS
MY ORDER
If you wish to cancel your order, contact our customer service department as soon as possible. Please give us a call for faster handling time.
In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we cannot guarantee that we can cancel your order.
DELIVERY
PAYMENT
If you experience problems with ordering on our website, it may be because you are trying to pay with a card issuer or payment method that we currently do not support. If none of these are applicable, please check with your bank to make sure your card supports international purchases.
If you have further problems, please contact our customer service.
Claim
RETURNS & EXCHANGE
Returns can be made within 30 days of placing your order.
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.
It is possible to send multiple orders in the same parcel. Just make sure that you include a note with the order numbers that you are returning.